Privacy Policy
Privacy Policy
1. Introduction
Gata Labs Inc. (“Gata Labs”) is committed to protecting the privacy of individuals who use www.gatalabs.com, onelocal.com (the “Websites”) & OneLocal mobile application (“OneLocal”) and the Services (as defined below). This Privacy Policy describes the use of the Websites & OneLocal and the Gata Service more generally by all end users. This Privacy Policy outlines the Personal Information (as defined below) that we may collect from you or that you may provide when you download, register, or use the Websites and/or OneLocal to connect with Merchants who are registered for the Gata Service. This policy also describes our practices for collecting, using, sharing, maintaining, protecting, and disclosing that information.
Please read this Privacy Policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. If you do not agree with our policies and practices, you may choose not to use the Websites and/or OneLocal or our Services. By using our Websites, downloading or using OneLocal, or using our Services, you agree to the terms of this Privacy Policy.
2. Definitions:
– HIPAA: HIPAA (Health Insurance Portability and Accountability Act of 1996) is United States legislation that provides data privacy and security provisions for safeguarding medical information.
– PHI: Protected health information (PHI) under US law is any information about health status, provision of health care, or payment for health care that is created or collected by a Covered Entity (or a Business Associate of a Covered Entity) and can be linked to a specific individual.
– A2P Messaging: Application-to-Person (A2P) messaging refers to text messages sent from an application to an individual user. These messages are often used for business communications such as notifications, alerts, and marketing.
3. Collection of Information
Two types of information may be collected by your use of our Websites, OneLocal, and/or our Services: Personal Information and Non-Personal Information.
– Personal Information: Personally identifiable information, such as your name, address, email address, phone number, and date of birth.
If you are a User accessing our Websites, downloading OneLocal, or using the Service, we will ask you for your name, email address, phone number, and other registration or profile information. We may also collect additional Personal Information, including but not limited to: location data, payment information, and any other information you may voluntarily provide us or make public while using the Services. We may also collect Personal Information from time to time through other communications with you, information downloads, product or service purchases, user support, and surveys.
To comply with A2P messaging regulations, we may collect and retain records of user opt-ins and consent for SMS communications. This ensures compliance with relevant carrier and regulatory guidelines, including those set forth by the Telephone Consumer Protection Act (TCPA).
– Non-Personal Information: Information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the site, and the type and version of browser or operating system being used. Aggregate information, such as demographic statistics of our users (e.g., average age or geographical allocation of our users), number of visitors, what pages users access or visit, average time spent on the Websites or in OneLocal, and information volunteered by the user, such as survey information, is also considered Non-Personal Information. Business contact information such as the name, title, business address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
As you use the Websites, OneLocal, and Services, we may automatically collect certain information, including:
(i) Information about your equipment, your device type, your wireless phone carrier, and your individual device ID;
(ii) Your general use of the Websites and/or Gata Hub;
(iii) Details of your use, including traffic data, location data, logs, and other communication data and the resources that you access using the Websites and/or OneLocal;
(iv) Information about your device and internet connection, including your IP address, operating system, device, and browser type.
(v) When you provide your mobile number and opt-in to SMS communications, you consent to receive automated messages related to OneLocal’s services, including updates, promotions, and transactional notifications.
The information we collect automatically is statistical data. It helps us to improve the Websites, OneLocal, and Services.
4. Use of Personal Information
Gata Labs may use your Personal Information in various ways, including but not limited to:
(i) Providing optimum services to you, including processing bookings and payments;
(ii) Providing you with information, products, or services that you request from us;
(iii) Providing you with marketing communications in compliance with applicable laws and A2P messaging guidelines;
(iv) Monitoring the use of the Gata Service;
(v) Collecting and processing fees;
(vi) Verifying your identity;
(vii) Authorizing credit card payments;
(viii) Ensuring compliance with A2P messaging regulations, including maintaining records of opt-ins and opt-outs for SMS communications.
5. Disclosure of Information
We may share or disclose non-private, non-personal, or aggregated information about our users without restriction.
We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:
(i) To contractors, service providers, suppliers, and third parties who are bound by contractual obligations to keep such Personal Information confidential and use it only for the purposes for which we disclose it to them;
(ii) To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Gata Labs’ assets;
(iii) To third parties to market their products or services to you if you have consented to or not opted out of these disclosures;
(iv) With your consent;
(v) To comply with any legal obligation or regulatory request;
(vi) To comply with A2P messaging regulations, including sharing opt-in or opt-out data with relevant carriers or regulators upon request;
(vii) If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Gata Labs, our customers, or others.
We do not sell, rent, or share personally identifiable information (PII) with third parties for their marketing purposes.
6. Compliance with Messaging Regulations
We comply with all applicable A2P messaging regulations, including maintaining opt-in and opt-out records for SMS communications. Users can withdraw consent for SMS communications at any time by following the opt-out instructions provided in our messages or contacting us directly.
7. Law & Compliance
Our servers are located in the United States, and any of your Personal Information may be available to the government or government agencies in the USA. Your information may be accessed by the US government or agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your Personal Information.
8. Outside Parties & Sites
This Privacy Policy applies to the Websites, OneLocal, and Services operated by us. We do not exercise control over the sites displayed as links from within our Services. These other sites may place their own “cookies” or other files on your computer, collect data, or solicit personal information from you. Your use of those sites and provision of personal information to such sites shall be governed by the terms of use and privacy policies applicable to such third-party sites. Irrespective of which country you reside in or supply information from, you authorize Gata Labs to use Personal Information in Canada and any other country where Gata Labs operates or plans to operate.
9. Security
Gata Labs uses commercially reasonable efforts to ensure that your Personal Information is stored and maintained in a secure environment. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
If Client is a Covered Entity or Business Associate, as defined in HIPAA, Gata Labs and Client agree to the terms of Gata Labs Business Associate Agreement (“BAA”) (available upon request), which may be amended from time to time, and to secure and utilize PHI in accordance with the BAA. Gata Labs takes no responsibility and assumes no liability for any Client Data other than its express security obligations in this Section.
10. Retention
Gata Labs will retain Personal Information for as long as necessary in connection with the purposes identified in this policy or as required by law, including record-keeping requirements for A2P messaging compliance.
You acknowledge and agree that if you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.
11. Access & Accuracy
You can access the Personal Information we hold about you by sending us an email at [email protected]. We will advise you in advance of any charges for copies of your file. If you wish to notify us of any changes to your Personal Information, please send an email with the corrections to [email protected].
12. Deleting Your Data
You have the right to request the permanent deletion of your personal data, including SMS communication records. Requests can be submitted via email at [email protected] with the subject line “Data Deletion Request.” Upon verification, we will process your request as soon as reasonably practicable.
Please note that once data is deleted, it cannot be recovered. We strongly recommend that you retain a copy of any data you may need before making a deletion request.
There may be circumstances where we are legally required or permitted to retain certain information despite your request for deletion. In such cases, we will securely store and protect that information and isolate it from any further use.
13. SMS Text Communications
We may offer SMS/text messaging services as part of our communications. This section outlines our practices related to SMS:
Text/SMS Marketing: If you opt-in to SMS communications from OneLocal, you will receive text messages at the mobile number you provide. These messages may include conversational responses to your inquiries, updates about your account, and information related to OneLocal services.
Consent to Automated Messages: Your consent to receive automated SMS messages (e.g., service updates, promotional offers, or order confirmations) is voluntary and not a condition of purchasing or using OneLocal’s services.
Frequency of Messages: Message frequency will vary depending on your interactions with OneLocal, such as service requests, account activity, or ongoing promotions.
Opt-Out and Support:
(i) To unsubscribe from SMS messages, reply “STOP” to any message. You will receive a confirmation text acknowledging your unsubscription;
(ii) To re-enroll, text “START”, and we will resume SMS communications;
(iii) For assistance, text “HELP” or contact us at [email protected].
Wireless Carrier Rates: Standard message and data rates from your wireless carrier may apply. Carriers are not responsible for delayed or undelivered messages.
Confidentiality: Your mobile information will not be shared with third parties for their marketing purposes. However, we may share it with service providers who assist in delivering SMS messages on our behalf, under strict confidentiality obligations. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
14. Amendment of this Policy
We reserve the right to modify or supplement this Privacy Policy at any time. Changes will apply to information collected from the date of the posting of the revised policy and existing information held by Gata Labs. Your continued use of the Websites, OneLocal, or the Services signifies your acceptance of any changes.
Last Updated: February 10th, 2025